by Cathy Morrey | Sep 29, 2012 | Conflict Management, Customer Service
Not managing your Emotions at Work can demotivate you and frustrate people who come in contact with you. Negative emotions at work can often backfire if not properly managed. What can you do when a situation at work causes your temper to rise? How do you blow off...
by Cathy Morrey | Jul 31, 2012 | Customer Service
I love the title of this book! It’s not about the coffee: Lessons on Putting People First from a Life at Starbucks. I love their mission statement- ‘“To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time” –...
by Cathy Morrey | Jul 8, 2012 | Coaching, Customer Service, Empowerment, Leadership
Most managers know that Coaching employees is a very effective tool to boost performance. But coaching has another benefit. When employees are doing a good job at work, morale is a lot higher. Coaching employees works best when managers demonstrate a genuine or...
by Cathy Morrey | Jul 6, 2012 | Customer Service, Empowerment
At Seattle’s World Famous Pike Place Fish Market, employees don’t just fill orders, they fill people – with fun, friendliness, attentiveness, and enthusiasm. The employees engage people and make their day. They make people happy. The work is hard,...